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Refund and Return Policy Thank you for shopping at Top Stitch Sewing Service LLC! We strive to provide top-quality products and exceptional service. If, for any reason, you are not completely satisfied with your purchase, we are here to help with our simple refund policy. Defective Merchandise: If you receive an item that is defective, notify us of the problem to arrange for a repair, replacement, item exchange, or refund. Top Stitch Sewing Service LLC is responsible for all shipping/return costs incurred when a product is defective. Damaged Product: If you received your order and it is damaged, e-mail us immediately. Send us a video via email of the damaged product at Once we receive your email we can start the refund or replacement process. Returns You have 30 days from the date of purchase to initiate a return.